UserCare

Unlimited 24/7/365 Helpdesk & ON-SITE Support

UserCare  Overview

Ensure your users are happy and productive

UserCare  provides ongoing management of your computers and gives your users unlimited access to professional IT support whenever they need it.

When your staff encounter issues, the Save On  IT helpdesk is available 24/7, including weekends and holidays, to help them with their IT support needs. After calling the helpdesk, a technician will remotely access the user's computer and initiate remote IT support to address the problem. If the issue cannot be resolved remotely, a technician will be dispatched to your office.

UserCare  Features

Everything your business needs

Live helpdesk 24/7/365

Our helpdesk is available 24/7 (including weekends and holidays) ensuring your staff can get the support they need when they need it.

Proactive Maintenance

We keep your Microsoft Windows computers healthy and secure with built-in automated proactive maintenance.

On-site Support Included

If we cannot resolve an issue remotely, we will send a technician to your office to repair it on-site.

  • Toll-Free Phone Number
  • Web-based IT Management Portal
  • Dedicated Account Manager
  • Online Training for Users
  • Secure Remote Management
  • 99%+ Remote Resolution
  • Autonomous Self-Healing
  • Hardware Health Monitoring
  • Windows & 3rd Party Patching
  • Virus Remediation
  • Multiple devices per user
  • Asset Inventory / Tracking
  • Automatic Warranty Lookup
  • Windows, MacOS, iOS & Android
  • 100% Unlimited

UserCare  Visibility & Reporting

Via Save On   IT Web-based IT Management Portal

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Ticket Management & Reporting

Easily manage tickets and view detailed reporting 24/7/365 giving you visibility and control of your IT Support experience.

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Streamlined Technical Support

Your staff can easily report a problem online or submit a request online. Issue specific forms collect required information eliminating back-and-forth and streamlining service.

 
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Online Training

Improve your staff’s productivity by providing them training on the latest Microsoft applications. Detailed training report and completion certificates help you standardized training efforts.

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Asset Management

Get insight into the age, performance and warranty status of your workstations giving you the information needed to make decisions about replacing hardware or extending warranties.

Managed IT Support Plans & Pricing

How much will you save?

 PRICE CALCULATOR

1 Price shown reflects discount for Pre-authorized Debit payment. There is a 3% surcharge for Cheque or Credit Card payment.
2 Required for locations with more than 3 computers.

Get the Right IT Support for Your Business

IT'S AS EASY AS 1, 2, 3

STEP 1
Schedule a Call
Click below to schedule a call with a Save On IT sales specialist.

STEP 2
Get a Customized Plan
We work with you to design a plan that fits your needs and budget.

STEP 3
Enjoy Affordable, Responsive IT
Enjoy a quick and easy switch to Save On IT, and begin enjoying reliable IT and responsive support.

Click here

 SCHEDULE A CALL